01. Cancellation Windows
Customers can cancel a booking before the rental start time. A fixed cancellation fee is applied to every approved cancellation.
-
100%
Cancellation Fee
LKR 10,000 is deducted as a fixed cancellation charge.
-
50%
Balance Refund
The remaining eligible balance is refunded to the original payment method.
-
0%
No-show Bookings
No-show or invalid booking claims may be reviewed and can be marked non-refundable under platform rules.
02. Security Deposits
If a security hold or advance payment applies to your booking, it is handled according to the booking confirmation and inspection outcome.
Release Timeline
Any approved refundable amount is released after cancellation review and processed back to the same payment method.
03. Early Returns
Returning a vehicle earlier than the reserved return time does not automatically create a partial refund.
Pricing is based on the original booking period unless Ziply confirms a specific adjustment in writing.
04. Exceptional Circumstances
If a booking cannot proceed due to verified operational or legal restrictions, Ziply may provide a refund or booking credit based on case review.
Final decisions are made by Ziply after validating supporting details to ensure a fair outcome for all parties.
05. Refund Process
Refund handling follows the process below:
- check_circle Request cancellation through Ziply support with your booking details.
- check_circle A fixed LKR 10,000 cancellation fee is deducted from the paid amount.
- check_circle The remaining refundable balance is returned to the original payment method within 7 to 14 working days.